What payment methods do you offer?
The RPM Store accepts Visa and MasterCard. American Express is also accepted for Australian payments. For other payment options (purchase order, bank transfer etc), contact us here: rpmglobal.com/contact-our-training-team/.
Is it safe to enter my credit card details into the RPM Store?
The RPM Store uses a trusted, secure payment gateway, eWay, to process all credit card transactions.
My credit card number was not accepted, what can I do?
Ensure the card number was entered correctly, without spaces or dashes. Make sure that the name and billing address on your order match the name and billing address on your credit card. If you use a corporate card, use the name and billing address of the cardholder, not the purchaser. Check with the cardholder or your Accounting department to verify the name and billing address. Contact your financial institution to ensure that you haven't exceeded your credit limit, the credit card is in good standing, and it supports online transactions.
If you are still having problems using your credit card, please contact us to arrange alternative methods of payment: rpmglobal.com/contact-our-training-team/.
How do I get a receipt for my purchases?
Immediately after you purchase, you will receive a confirmation email of your order including a payment receipt and access to the online training course or software. Shortly after your purchase, RPM’s finance team will send you a “paid” invoice.
I've not received an email confirmation after purchasing. What do I do?
Check your email spam folder or contact us here: rpmglobal.com/contact-our-training-team/.
Is there a returns policy?
The RPM Store’s full return policy is set out here: http://www.rpmglobal.com/legal.
Are there any shipping charges?
What taxes are charged for purchases in the RPM Store?
All online products are sold from RPMGlobal Holdings Limited which is an Australian based entity. For companies purchasing from Australia, GST will be added to the advertised price at check out. An estimate of tax is provided in the initial check out step, while the final amount processed (based on billing location) will be displayed before the order is completed. No tax will be applied for international purchases.
What are the minimum specifications?
- A Broadband Internet connection
- Web browser:
- Internet Explorer 8+
- Firefox 2+
- Safari on Mac 1.2+
- Google Chrome
- Apple devices using Safari
- Android devices using Chrome
While not a requirement, the online training course is best viewed using a minimum screen resolution of 1024x768.
How do I obtain my login details?
Upon completion of the order, an email will be sent to you providing you with a link to access the training platform and the purchased course(s).
How long do I have access to the course for?
Each course varies, review to the product page of each course to find out.
How do I access the course?
For new users to the RPM Online Training Platform, it is recommended that you finish your account set up from your computer. After receiving the email with your account login information, click the link provided to setup your account. Set your password and update the fields as required before pressing continue to access the learning platform.
Once your account has been set up, or if you are an existing user on the RPM Online Training Platform, you can access the course from a web browser (https://rpmglobal.litmos.com) on your computer or mobile device. Alternatively you can also access the course from the Litmos LMS app which can be downloaded in the iPhone App Store / Android Play Store.
If you would like to use the app, follow these steps for the initial configuration after it has been download:
1) Open the Litmos app on your device.
2) Tap Change Organisation (i.e. do not use your log in details on the main page).
3) Enter rpmglobal as the Domain name, then tab Continue.
4) Enter your user name (email address) and password, then tap Login.
5) Tab on the required course to start progressing through it.
All future logins via the app will be directed straight to the RPM Online Training Platform.